People still doubt if money sent using MTN mobile money mistakenly to a different line can be reversed. The answer is Yes... In this guide, we will enlighten our readers on the two procedures to reverse MTN mobile money transactions.
Apparently, there are two procedures to get this process done. We will do well to elaborate all these procedures to make it look easy and simple.
Methods To Reverse MTN Transaction
Just as we said earlier in the intro, there are two procedures to get this done. They are;
1. Contacting MTN Customer Service:
With this option, there are few terms and conditions to apply in order for them to help you out. Firstly, make sure the transaction is not mare than 15 days old. You will also have to provide few info in order to help them make proper investigation so you get your money back.
Once all the procedures are completed successfully, you'll receieve your money back. Here, you'll not have to deal with the person you sent the money personally.
Step-by-Step Reverse MTN Transaction (Customer Service)
1. Call 100
2. Select your preferred language
3. Enter 3 (Mobile money services)
4. Press 5 (Money Reversal issues)
5. You'll be asked to wait as they connect you to one of their customer service personnels
6. You will be asked few questions that will help them investigate the issue properly
7. You'll be alerted when all investigations are done.
2. Deal with the Person-On-One:
Here, you'll have call (deal with) the person you sent the money to and then talk to him or her. This procedure is not 100% safe because some people might think you're a fraudster. Others will even insult you without confirming nothing.
But let's say if the person is a good individual, you can get your money back. No matter the day that particular transaction was made. Unlike the first method that you have only 15 days to contact the MTN customer service personnel.
To avoid intimidation, we will suggest our readers to adapt the first option. (contact MTN Customer support service)
In conclusion,
Above are the two simple procedures to take when you transfer money to a wrong mobile money account. With the step two, there are no days or duration, but the you need to do is to talk to the person peacefully. Which is not safe in from our perspective.
Apparently, fraudsters are using money reversal thing to scam lots of innocent souls. Although human do make mistakes, you have to cross check the number you're forwarding the amount to twice or even thrice.
Not only that, you can do well to confirm the name the user used to register his/her mobile money account before proceed to make payment by entering your pin. This will help minimum the risk of making a wrong transaction.
Read Also:
How To Reset MTN Mobile Money Pin
How To Reverse Airtime on MTN